You have 30 days from the day your order arrives to request a return or exchange. Email order@sneakersoutfit.com with your order number to start the process. Items mailed back to us without prior approval will not be accepted.

Return Guidelines

• Window: 30 days from the delivery date.
• Condition: Unworn and unwashed, with original tags attached and in original packaging.
• Restocking Fee: None.
• Refund Method: Issued directly back to your original payment method.
• Not Returnable: Sale items and gift cards.

Who Pays for Return Shipping?

If the mistake is on our end, the return shipping label is on us. This covers instances where we sent the wrong size, the wrong item, a misprint, or if the item was damaged in transit. If you ordered the wrong size or simply changed your mind, you are responsible for covering the return shipping costs.

Exchanges

Exchanges operate under the same 30-day window. Because our apparel is specifically designed to match your kicks, swapping for a different size or colorway is often faster than waiting for a full refund. Let us know what you need instead, and our team will sort it out.

Refund Timelines

We process returns 7 to 10 business days after the package reaches our facility. Once approved, the refund is issued within 2 to 3 business days. Please note that your bank or credit card provider may take a few extra days to post the funds to your account. If it has been more than 15 business days since your package arrived at our facility and you still have not seen the funds, email us at order@sneakersoutfit.com.

Damaged, Misprinted, or Wrong Items

Please inspect your gear as soon as it arrives. If there is an issue, email us a clear photo of the problem within a few days of delivery. We will replace the item or issue a full refund. The choice is yours.